At Fortress Firearms Training, LLC, we strive to provide the best products and customer experience. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the following guidelines carefully:

1. Eligibility for Refunds and Returns:

• Refunds and returns are accepted within [number of days] days from the date of delivery.
• Items must be in “like-new” condition, unworn, and with all original tags attached to be eligible for a refund or return.

2. How to Initiate a Refund or Return:

• To initiate a refund or return, please contact our customer support team at info@fftcwp.org or call us at 864.531.0321.
• Provide your order number and a brief description of the reason for the refund or return request.

3. Shipping and Handling:

• Customers are responsible for the shipping and handling costs associated with returning the item.
• We recommend using a trackable shipping method for your return to ensure it reaches us safely.

4. Refund Process:

• Once we receive the returned item and verify that it meets our eligibility criteria, we will process the refund.
• Refunds will be issued to the original payment method used during the purchase.
• Please allow [number of days] business days for the refund to appear in your account.

5. Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

6. Non-Refundable Items:

• Gift cards and downloadable products are non-refundable.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We will arrange for a replacement or issue a full refund, including shipping costs.

Please note that Fortress Firearms Training, LLC reserves the right to refuse refunds and returns if the item does not meet our eligibility criteria.

If you have any questions or need further assistance regarding our refund and return policy, please feel free to contact our customer support team at info@fftcwp.org or call us at 864.531.0321. We are here to help you!